"Daily Down Time" allows you to block a percentage of your available time - so people can't schedule meetings with you. For example, you're available from 8 am to 6 pm - 10% downtime means you will have 1 hour blocked daily.
If your calendar is not busy enough (under the Daily Downtime threshold), CalendarHero will continue offering time slots on that day. Once you have too many meetings on that day, we'll stop offering the day altogether. We continue offering any time slot on that day until the day is too busy (as determined by the threshold.)
If your assistant tells you that you are unavailable for a time when you have availability it might be due to your daily downtime being too high. For example, if you have daily downtime set to 30% then 30% of your day will be kept free and your assistant won't let you schedule meetings during this time.
Update your Daily Downtime settings from Settings > General Settings:
https://app.calendarhero.com/settings/meeting#general
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